Additional Resident Support Services
Promoting positive housing outcomes
We provide integrated Resident Support Services to help councils:
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Promote tenancy sustainment
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Reduce tenancy failure risk
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Support vulnerable residents
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Improve community engagement
What we provide:
Tenancy Sustainment Support
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Ongoing support for vulnerable tenants
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Liaison with local support services
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Budgeting & welfare advice
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Early intervention to prevent tenancy breakdown
Resident Engagement & Consultation
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Support for regeneration consultations
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Stakeholder engagement planning
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Facilitation of resident meetings
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Feedback collection & reporting
Home Visits & Welfare Checks
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Light-touch property and welfare checks
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Early identification of issues
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Reporting to Housing & Social Care teams
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Supports Safeguarding duties
Our process:
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Referral/instruction from the council team
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Resident engagement & support plan agreed
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Service delivery → tenancy support, engagement, or visits
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Reporting & feedback provided to council → Safeguarding / KPI aligned
Value for local authorities:
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Improved tenancy sustainment → reduces costly relets & TA use
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Improved resident satisfaction
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Stronger Safeguarding compliance
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Valuable insight & intelligence → informs housing strategy
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Supports wider council objectives — Social Value, community wellbeing